FAQ's
We've compiled answers to the most common inquiries we receive, from property amenities and booking processes to local recommendations and pet policies. Our goal is to ensure you have all the information you need for a seamless and enjoyable stay.
Sure! With advance notice, as long as the property is cleaned and ready - just reach out and we'll let you know if it’s available for a complimentary early check-in!
We do allow for events, eg. weddings with prior notification. Many have had their dream wedding on stunning Gaulding Cay at Moonflower!
We love animals but we've decided to make The Moonflower a pet-free home to avoid animal-related damages to the property.
Prior to arrival, you’ll receive check-in instructions via the platform you booked. Follow the instructions closely for a seamless check-in experience.
Every unit is thoroughly cleaned after each stay, and we pride ourselves on maintaining the highest standards of cleanliness and quality. We use safe, non-toxic cleaning products. If, for any reason, you're not fully satisfied with a cleaning, just reach out and we'll make it right!
Absolutely not. Our homes are rented exclusively for the purpose of providing a safe and comfortable environment to call home for your entire stay.
From the time of booking to check-out, we’ll be in contact with you and available anytime something is needed. We’ve hand-curated an amazing list of neighborhood recommendations provided prior to check-in so you can maximize your experience. If there's anything else you need, please don’t hesitate to reach out!